Find answers to some of our most frequently asked questions

What is the charge on my credit card?

Truepay processes payments for membership websites.

How do I cancel my account?

Call us or use our contact form to send us your request.

I cancelled my account but still got charged. Why?

Check the date of your cancellation confirmation and the date of the rebill. If there is still an issue, please contact us.

How do I change my account information?

Give us a call or use our contact page and we'll be happy to update your information.

I signed up for a trial but got charged for a full membership. Why?

This often happens if you fail to cancel within the trial period.

Why didn’t I receive a sign-up or cancellation confirmation?

Please check your email account spam folder. If you are still unable to find your confirmation, please contact us to verify your account information.

I’m having trouble logging in.

Be sure to check that your login information is correct. If you are certain it is, then clear your cache and restart your browser. If you are still unable to log in, verify that your account is still active. If you are still having trouble, please contact us.
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